Archives: Reviews

“Dear Bill,
Thank you for making my installation of the April Aire humidifier finally happen.
I'm pleased to let you know that the humidity in the house is averaging 42%. That has allowed us to retire my large room humidifier in my kitchen. For extra comfort we're still using the bedroom units, but at a much lower capacity.”

– Dena S.

“I am beyond appalled at not only the service provided (or lack thereof), but the blatant disrespect to me as a human being. Davis was at my home THREE times for an emergency boiler issue btwn Dec 22-23, 2023, resulting in my basement flooding and destroying my finished basement. After the 3rd visit we were promised Davis would perform the full heater maintenance as scheduled on Jan 24, 2024, to resolve the faulty/clogged light sensors & install another water valve. Despite the amount of damages caused by Davis, they showed NO concern, empathy, apology, and still hasn’t resolved the issue!! Missy was contacted on Jan 2 and advised all the details – on a recorded line. At that time I advised the importance of the Jan 24th appt which was obviously disregarded. When contacting Missy again on Fri, Jan 19 to confirm maintenance on Wed, I was advised she will be on vacation, she didn’t know about Dave Rambo’s expectations (false) and will have to reschedule me. No response after that as to when I’m rescheduled. I called this morning, Jan 23rd after getting a text message from Davis indicating a service tech will be at my house btwn 8-10am. Tony advised I should not have received the message, Missy is on vacation and could not answer when I will be rescheduled. I asked to speak with someone else and spoke with Dave Rambo. Dave was EXTREMELY rude, spoke over me (which is exactly what he did the night my heater exploded) and every time I spoke, he spoke over me, then ended the call because I was upset he was not treating me with respect, again! Davis STILL hasn’t made this right – a month later! And demonstrates over and over – you don’t care, actually – you hang up on your customers!! WOW!”

– Colleen H.
Response from Davis Modern Heating & Cooling

Hi Colleen,

We appreciate you taking the time to leave this feedback. We are aware of the issue surrounding you receiving a text message by mistake after we had to change our service time with you. We take customer complaints seriously and we continually strive to improve our customer service. All of us at Davis Modern apologize for not providing you with a great customer experience.

– Bill Davis

“My family and I have been using Davis for servicing our AC & heating unit and recently had a new NTI high efficiency boiler installed and we couldn’t be happier. We had great financing options available to us, the customer service from start to finish was excellent, and the install was done very well. The copper work on the piping is superb and we never we run out of hot water with 3 girls in the house!”

– Collen M.

“The technician Matt was just out to my house and fixed my AC problem. He was the nicest and most knowledgeable tech. He diagnosed and fixed the problem within a couple minutes and was very nice to me and my dog while he was here. One of the best experiences. Thanks”

– John D.

“Davis installed a brand new Bosch system in our home. Our oil bills became far too much and Davis suggested the heat pump. From the salesman to the installation everything was done perfectly, we can’t say enough about Davis! Thank you!!”

– Bernadette M.

“We just had 3 ductless mini splits installed in our 100 year old house. When we called Davis they were quick to respond for an appointment, gave us all the information we were looking for and were willing to do the installation the way we wanted it installed. They scheduled the installation right away, arrived on the day and time scheduled and had everything done in two days. We were more than happy with our decision to use Davis.”

– Craig C.

“We would just like to thank everyone at Davis for installing our new HVAC system. After having a poor experience with our previous company we decided to give Davis a try. We are glad that we did. They made everything so easy for us. With it being just a few days before Christmas and the threat of bad weather by the weekend we now have our new system installed. The people that work there are very courteous and responsive. Thank you Bill for coming out and explaining everything we needed to know without being pushy and leaving it up for us to decide. He was also nice enough to drop off a space heater. Jim was also able to fit us in a day earlier than expected. Their workers were on time throughout the process. Tom and Julian were the installers and again explained everything to us throughout the process. We highly recommend Davis for all of your heating and cooling needs.”

– Sandy L.

“I would be remiss if I didn’t sing Davis’s praises after many years of their excellent service. In just this past year, they have installed two systems in my home. A mini-split for a room with lacking adequate climate control and a new natural gas boiler for our switchover to NG from Oil. Not to mention the maintenance of the older systems in my home.

Every last part of my experience with them has been amazing. I have been using them for 15+ years now in my old house and now my new one. Everyone that I have talked to has been 100% helpful in their part. From the receptionist to answers calls, to Jessica (Or was it Kelly? I’m sorry Jessica/Kelly 🙂 in billing, Jason in installations, Jim, their mechanical engineer who did a great job selling me on the new unit, and their whole installation crew. Everyone plays their part amazingly well making for an excellent customer experience. Right after the install yesterday and the crew had left, my wife noticed some water on the floor from the relief valve. Well one quick call to Jason was enough to have him spring into action. He tried to get a tech to come out, couldn’t find one right away and told us he’d be there in a hour (Late, after hours, I might add) Another tech did end up taking this burden for him and took care of the issue and answered a bunch more questions for us.

I could really go on and on, but I’ll leave it at this. Davis has been around for a while and I can see clearly why. Excellent, caring service and a great group of people that uphold that standard.

Highly recommended for your HVAC needs!”

– Jay C.