“I am beyond appalled at not only the service provided (or lack thereof), but the blatant disrespect to me as a human being. Davis was at my home THREE times for an emergency boiler issue btwn Dec 22-23, 2023, resulting in my basement flooding and destroying my finished basement. After the 3rd visit we were promised Davis would perform the full heater maintenance as scheduled on Jan 24, 2024, to resolve the faulty/clogged light sensors & install another water valve. Despite the amount of damages caused by Davis, they showed NO concern, empathy, apology, and still hasn’t resolved the issue!! Missy was contacted on Jan 2 and advised all the details – on a recorded line. At that time I advised the importance of the Jan 24th appt which was obviously disregarded. When contacting Missy again on Fri, Jan 19 to confirm maintenance on Wed, I was advised she will be on vacation, she didn’t know about Dave Rambo’s expectations (false) and will have to reschedule me. No response after that as to when I’m rescheduled. I called this morning, Jan 23rd after getting a text message from Davis indicating a service tech will be at my house btwn 8-10am. Tony advised I should not have received the message, Missy is on vacation and could not answer when I will be rescheduled. I asked to speak with someone else and spoke with Dave Rambo. Dave was EXTREMELY rude, spoke over me (which is exactly what he did the night my heater exploded) and every time I spoke, he spoke over me, then ended the call because I was upset he was not treating me with respect, again! Davis STILL hasn’t made this right – a month later! And demonstrates over and over – you don’t care, actually – you hang up on your customers!! WOW!”

– Colleen H.
Response from Davis Modern Heating & Cooling

Hi Colleen,

We appreciate you taking the time to leave this feedback. We are aware of the issue surrounding you receiving a text message by mistake after we had to change our service time with you. We take customer complaints seriously and we continually strive to improve our customer service. All of us at Davis Modern apologize for not providing you with a great customer experience.

– Bill Davis